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Showing posts from December, 2020

Why Should You Exceed Customer Expectations?

Exceeding customer expectations is a priority goal if you want to be strategic in maintaining a loyal customer base and expanding your business. When you go beyond merely satisfying customer needs and expectations, you send a strong message that you are interested in keeping their business and that you are more than capable of providing their needs. Make it a Goal to Exceed Customer Expectations Make it your goal to exceed customer expectations each time. This will elevate your prestige and income for two important reasons: Exceptional performance establishes trust. Customers stay with a company and become loyal patrons of a brand that they can trust. When you exceed customer expectations, you ensure that clients get quality service every time. This results in higher numbers of return customers or repeat customers. Exceptional performance advertises your company. Satisfied customers will spread the word, and customers promoting your service is your most effective advertisement. People